About Zhik
Zhik is a Sydney based Performance Sports brand, at the forefront of innovation, pushing the boundaries in Design, Product development and Material technology for the Marine industry. In 2021, Zhik was the official supplier to the Australian Olympic team in Tokyo, and has a long and successful history of sponsoring top dinghy and yachting athletes, as well as partnering with Australian Sailing, Yachting New Zealand, Danish Sailing, and successful America’s Cup and Sail GP teams.
Zhik services a growing network of over 40 countries in the regions of Europe, the Americas, and the Asia Pacific. The company continues to focus on performance and water sports apparel including eco-friendly alternatives for a more sustainable future. See www.zhik.com.
It’s an exciting time for Zhik right now – the company is growing fast and focusing efforts on growing its presence globally.
About the role
You are one of the most detail-oriented people you know, in fact many people would call you a perfectionist. You’re incredibly structured and meticulous in your thinking, and love things to be organised and clear.
You’re very personable and amazing at building relationships, all your colleagues and clients love working with you. You love being in a role that liaises with many departments and getting to meet all the different people who work together to push the company towards its objective.
You love being relied on and being a vital part of the machine.
You love being in, on or around the water, sailing, paddling, boating and have a passion for our natural environment.
You are “hands on” in your approach and really want a role that really challenges you and pushes you to your fullest potential. You love learning new things and want your next step to slingshot you forward in terms of skill and knowledge. You want a role that is diverse, taking full control of projects and seeing them through, end to end.
Responsibilities
– Customer obsessed – listening and understanding customers
– Take ownership of Zhik’s centralised communication to and from the global trade (B2B) network
– Oversee a global sales and customer service team with regular communication
– Supporting the external sales team (BDM) with adhoc requests
– Manage a portfolio of accounts to achieve long-term success
– Resolve conflicts and provide solutions to customers in a timely manner
– Report on the status of accounts and identify trends within your customers (eg trends in product sales, trends in stock levels, trends in pricing feedback)
– Monitor sales metrics (e.g. monthly sales results and annual forecasts)
– Review and evaluate sales and customer service processes, including warranty and return processes
– Suggest actions to improve sales performance and identify opportunities for growth
Requirements
– Minimum 3 years of professional experience in customer relationship management
– Excellent written and verbal communication skills
– Proficient in Microsoft excel with experiencing using ERP systems
– Data analysis and commercial reporting skills (preferably using PowerBI)
– Sailing experience, or knowledge of the sailing and yachting market will be preferred
– Some flexibility to work outside normal office hours
To Apply
– Please apply through cover letter and CV to if you have the skills and qualifications outlined.
– Only those applicants who are shortlisted will be notified.
– Candidates must be eligible to work in Australia and reside in Sydney.
– We are unable to provide VISA sponsorships at this time.
– Zhik Pty Ltd does not accept unsolicited agency resumes.
– Remuneration is a logical consequence of candidate’s fit and experience.
