Leopard Catamarans, an industry-leading, performance-driven blue water cruising catamaran brand from South African builder Robertson and Caine (R&C), announces that it has achieved an impressive 95% customer satisfaction rate, supporting countless successful transoceanic voyages conducted by its clients.
Consistently proving that exceptional customer service and world-class engineering go hand in hand, Leopard Catamarans views customer feedback as one of its most valuable metrics for improvement and an opportunity to try and raise industry standards. Since its establishment in 1997, Leopard Catamarans has operated its business on a “customer-first philosophy”, leading to its continuous improvement culture.
Using client feedback given over the years as the basis for actionable improvements to its customer support and service, Leopard Catamarans’ leadership teams regularly review customer communications, warranty claims, and service interactions to identify areas for potential improvement, allowing customer insights to directly influence different aspects of its operations, from manufacturing to support team training.
Some of the recent improvements to Leopard Catamarans’ customer support and service solutions include a revised communication system, an enhanced warranty process, and an expanded support team. Leopard Catamarans recently invested in upgrading its customer communication channels, significantly reducing response times and increasing accessibility through dedicated digital platforms and support lines. Earlier this year, Leopard Catamarans also introduced its renewed warranty process, which is designed to be more transparent and efficient, featuring faster resolution times, clearer procedures, and digital tools allowing real-time claim tracking. Leopard Catamarans has also made substantial investments in specialised expertise and training programs for its customer support team, hiring new members and providing global coverage, offering all its clients consistent, high-quality support regardless of location.
Together, these developments mean that Leopard Catamaran owners regularly report how their catamaran experiences exceed their expectations, both in terms of the yacht’s performance and the support they receive throughout their ownership journey.
Antoine and Alex, owners of a Leopard 50, exemplify Leopard’s confidence-building approach after completing an Atlantic crossing with their children. “We’ve handled rough passages, including 19 days crossing the Atlantic, and never questioned the boat’s capability. It’s a lot of boat, but with practice, it inspires confidence,” said Alex. Full-time cruisers, the craftsmanship, space, platform, and practicality of Leopard Catamarans meant that the family can enjoy a full-grid cruising life year-round. “Leopard gave us the platform to make it work,”
Repeat customers Nadim and Nayla Yared, who upgraded from a Leopard 45 sailing catamaran to a Leopard 53 powercat, further illustrate how Leopard Catamarans’ customer service created lasting relationships. “The Leopard team has been fantastic—always open, communicative, and responsive. The construction is rock solid, and the flow inside the cockpits and salon is unmatched,” said Nadim. The two add that outside of the catamarans’ engineering, Leopard’s refined warranty process and exceptional customer service team have elevated their ownership experience.
Leopard Catamarans’ dedicated approach to customer service contrasts with the reactive model common in the yachting industry today. The brand’s charter heritage further forms its service philosophy, creating systems designed for real-world use and practical problem-solving that understand actual owner challenges.
For more information visit www.leopardcatamarans.com
