Leopard Catamarans, an industry-leading, performance-driven blue water cruising catamaran brand from South African builder Robertson and Caine (R&C), has announced the launch of its enhanced warranty offering that leverages over five decades of customer feedback and industry-leading digital technology. Fine-tuned over the past year, the extensive warranty program is designed to provide catamaran owners with exceptional support and peace of mind, no matter where they may be in their Leopard Catamaran journey.
Leopard Catamarans’ comprehensive dual warranty framework combines builder and OEM coverage with real-time digital tracking and global service network integration, streamlining submissions while reducing response times to deliver maximum asset protection.
The R&C builder warranty provides 14-month protection against construction defects, from cosmetic imperfections to installation issues, plus extended 24-month coverage for non-structural windows, recognising the unique stresses of marine environments. Long-term structural assurance continues with six-year coverage for hulls, decks, deck lids, flybridges, bulkheads, and structural webs, providing Leopard Catamaran owners with lasting confidence in their investment’s fundamental integrity.
The OEM warranty ensures all onboard systems are covered by each manufacturing partner. Varying in length and coverage, once owners are registered with Yanmar, Northern Lights, and Raymarine, Leopard Catamarans will act as the owner’s single liaison, removing the complexity of managing multiple manufacturer relationships.
Further simplifying the claims process, Leopard Catamarans has developed a warranty portal on its website. A dedicated team at Leopard Catamarans reviews each submitted claim and offers owners status updates through Trello, a web-based workflow application. Leopard Catamarans’ claims process provides real-time claim transparency, connecting owners directly with support teams, engineers, and R&C technicians through shared status updates, progress notes, and live commentary throughout the repair process.
Whether the issue falls under the R&C warranty or OEM, Leopard Catamaran will assign a warranty customer support agent to the claim, who will help evaluate and process the claim from start to finish. That same agent remains the owner’s main point of contact for all aspects of the warranty claim, from revising or approving estimates, payments, and reimbursements.
Leopard Catamarans’ global network spans six continents and more than 20 countries, providing owners with worldwide support when and where they need it. Prioritising getting owners back on the water as quickly as possible, Leopard Catamarans works with qualified service centres for R&C warranty work, or the owner’s preferred yard for smaller repairs. OEM claims require a specialised approach: Leopard resolves straightforward issues directly, but complex engine or electronics problems involve certified technicians and authorized service centres.
“The goal with our warranty program is simple: to give Leopard owners the confidence and clarity they deserve. By combining decades of customer feedback with new digital tools and a truly global service network, we’ve created a system that prioritises fast, transparent support, no matter where in the world our owners are cruising,” said Jese Vega, Warranty and Commissioning Manager at Leopard Catamarans.
With more than 50 years of listening, learning, and evolving, Leopard Catamarans’ extended warranty coverage is built on real owner experiences and insights. Taking a customer-centric approach that centres on owner satisfaction, Leopard Catamarans aims to provide all with the best catamaran and experience, no matter the circumstances.
